Returns

Returning an Item? :(

At CB910 Merch, customer satisfaction is our priority. We want to make sure that you receive the item(s) that you want and like. To ensure that all of these expectations are met, all returns must be received in brand new condition. 

You will need your order number and the email, phone number or zip code used to place the order. Please email cb910merch@gmail.com to get started!

Follow these steps once we've touched base over email:

  1. Repackage your item (carefully please!)
  2. Please include the original packing slip and/or order number, and reason for return on paper in your package
  3. Return your item(s) using your own shipping carrier. If the fault of the return is on our end, CB910 merch will be responsible for shipping costs.
  4. MAKE NOTE OF TRACKING NUMBER AND EMAIL US CONFIRMATION OF SHIPMENT AND TRACKING NUMBER. If lost or stolen it is not the responsibility of CB910 merch to issue returns for those missing items. Please use shipping insurance and/or a good carrier to prevent this

Return Policies and Procedures: 

  • To ensure a full refund on your returned item(s) they must be unused and unworn. Refunds/Exchanges must take place within 30 days of Purchase.
  • All returns are inspected. If the returned item(s) shows any signs of being installed (parts) or used we really can't give you a full refund.
  • We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, dents, dirt, stains, holes, tears, rips, pet hair, or any signs the product has been mounted.
  • Shipping fees, duties, and taxes are non-refundable.
  • If you're wanting to exchange the item for a different item or a different color, we will issue a refund after the item has been inspected and a new order may be placed online at any time. 
  • Any product defects or damages must be communicated to CB910 merch via email: cb910merch@gmail.com within three business days of receiving the package or a return/exchange may be refused.
  • Using own shipping method, please use a carrier that supplies tracking and/or insurance services as we are not responsible for lost or damaged returns.